Frequently Asked Questions
About myHealthChart
Find answers to common questions about MyHealthChart, our health information resources, MyChart guides, health tools, and how we create and maintain our content.
About MyHealthChart
Q 1: What is MyHealthChart?
MyHealthChart is an independent health education and information website. We provide clear, accessible guides about health conditions, medical tests, lab results, wellness, medications, and other common healthcare topics.
We also publish educational resources about MyChart and other patient portals to help people better understand information they may encounter through their healthcare organization.
2. Is MyHealthChart a healthcare provider?
No. MyHealthChart is not a hospital, clinic, doctor’s office, or healthcare provider.
Our website provides general educational information. We do not diagnose medical conditions, prescribe medications, or provide individualized medical treatment.
3. Is MyHealthChart the same as MyChart?
No.
MyHealthChart and MyChart are different. MyHealthChart is an independent health information website. MyChart is a patient-portal service used by healthcare organizations.
MyHealthChart provides educational guides explaining topics related to MyChart and patient portals, including test results and lab results.
4. Is MyHealthChart affiliated with MyChart or Epic?
MyHealthChart is an independent website and is not affiliated with or endorsed by Epic Systems Corporation or any healthcare organization that uses MyChart.
If you need to access your personal MyChart account, use the official website or app provided by your healthcare organization.
MyChart & Patient Portals
5. Can I log in to my MyChart account through MyHealthChart?
No.
MyHealthChart does not provide access to your personal medical records or control your healthcare organization’s MyChart account.
For login or account problems, contact your healthcare organization or use its official MyChart support resources.
6. Why does my MyChart look different from someone else's?
MyChart features can vary between healthcare organizations.
Your organization may offer different options for viewing test results, scheduling appointments, messaging healthcare professionals, requesting prescription refills, accessing records, or managing proxy access.
Our guides explain common concepts, but the exact features available to you depend on your healthcare organization.
7. Can MyHealthChart see my medical records?
No.
MyHealthChart does not have access to your personal medical records, MyChart account, laboratory records, or healthcare-provider records through this website.
8. Can MyHealthChart interpret my MyChart results?
Our educational articles can explain what certain medical tests, laboratory terms, and commonly reported values generally mean.
However, we cannot interpret your individual results or diagnose a medical condition.
Your healthcare professional can interpret your results in the context of your medical history, symptoms, medications, and other clinical information.
Health Information
9. Can I use MyHealthChart to diagnose myself?
No.
Our content is intended to help you learn about health topics, not to provide a personal diagnosis.
Symptoms and test results can have many possible explanations. If you are concerned about a symptom or medical result, speak with a qualified healthcare professional.
10. Is the health information on MyHealthChart reliable?
We aim to provide accurate, useful, and understandable health information using reputable medical, scientific, and public-health sources.
Where appropriate, our articles include references and information about authors, reviewers, publication dates, and updates.
Medical knowledge can change, so readers should also consider the date of the information and discuss personal health questions with a qualified healthcare professional.
11. Who writes the articles on MyHealthChart?
Our content may be written by health writers, researchers, and subject-matter contributors.
Where medical review is provided, we identify the qualified medical reviewer and their credentials on the relevant content.
We do not describe an article as medically reviewed unless an appropriate medical review has actually taken place.
12. How often are articles updated?
We review content when important information, medical guidance, terminology, or supporting evidence changes.
Where applicable, pages display a Published and/or Last Updated date.
A new update does not necessarily mean that the previous version contained an error.
13. What sources does MyHealthChart use?
Depending on the topic, our content may reference reputable sources such as government health agencies, public-health organizations, professional medical organizations, clinical guidance, scientific research, and other authoritative resources.
Sources are selected according to the subject and the type of information being discussed.
Health Tools
14. Are MyHealthChart's calculators and health tools medical devices?
No.
Our online calculators, charts, and other tools are provided for general educational purposes. They should not be treated as medical devices or as a substitute for professional medical evaluation.
15. Can I use the tools to diagnose a health condition?
No.
Tools such as BMI calculators, blood-pressure charts, heart-rate information, or other educational calculators can help explain general health concepts, but they cannot establish a diagnosis.
If you are concerned about your health or receive an abnormal measurement, discuss it with a qualified healthcare professional.
16. Are the results from your calculators always accurate?
Calculators provide results based on the information and formulas used by the particular tool. They may not account for every factor relevant to an individual’s health.
For that reason, results should be viewed as educational estimates rather than medical conclusions.
Corrections & Editorial Standards
17. What should I do if I find an error?
We welcome corrections and factual feedback.
Please visit our Correction Policy and provide the page URL, the information you believe is incorrect, and a reliable source supporting the proposed correction when available.
18. Does MyHealthChart accept medical or product advertising?
19. Does MyHealthChart provide personalized medical advice?
No.
MyHealthChart provides general health education and does not provide individualized diagnosis, treatment plans, prescriptions, or medical advice.
For personal medical concerns, consult a qualified healthcare professional.
Privacy & Personal Information
20. Should I enter my medical records or personal health information into MyHealthChart?
Do not submit sensitive personal health information through comments, contact forms, or other areas of the website unless the website specifically provides a secure system designed to receive that information.
MyHealthChart does not provide access to your personal medical records or MyChart account.
For questions about your medical record, contact your healthcare organization directly.
21. How can I contact MyHealthChart?
You can contact us regarding general questions, editorial matters, corrections, or website issues through our Contact Us page.
Medical Disclaimer
22. Is MyHealthChart a substitute for my doctor?
No.
MyHealthChart is an educational resource. Information on this website should not replace professional medical advice, diagnosis, or treatment.
If you have a medical emergency, contact your local emergency services. For personal health concerns, speak with an appropriately qualified healthcare professional.
Still Have a Question About This FAQ Page?
f you couldn’t find the answer you’re looking for, contact the MyHealthChart team.
For questions about factual errors or outdated information, please use our Correction Policy.